Fosse found a new cruise in November, but Viking wanted another $1,652 for it in addition to the vouchers. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp, - 120 days to 90 days: refund of fare, less cancellation fee of 15%, - 89 days to 60 days: refund of fare, less cancellation fee of 35%, - 59 days to 30 days: refund of fare, less cancellation fee of 50%. SJD117. Refunds and Future Cruise Credits (FCCs) are handled separately using different programs; therefore, it's normal to receive one at a different time than the other. This is an unprecedented time and we greatly appreciate your patience. In 2020, he was about to set sail on a 12-day tour from Seattle to Juneau, Alaska, on the Wilderness Discoverer. Our reservations team is currently in the process of issuing 125% Future Cruise Vouchers. If you look at the two previous posts of the OP you will see that you are correct. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. Your bank promptly returned your money. I called them the next day to request a refund instead of the voucher. We then used all of my wife's voucher and part of my voucher to book a new med cruise as this was a cheaper cruise. Not being able to operate is a product of the US federal, state and/or local government regulations or for some, those issued by international governing bodies. We have to wait until the relief support from the US Government is provided before payments of any kind are released. Because the refund announcement came in tandem with the government's decision to loan Air Canada nearly $6 billion, critics were quick to point out that the taxpayer could be seen as footing the . When Viking cancels your cruise, you are entitled to a full cash refund. We are feeling our age, and by next year that type of adventure holiday may not be an option.. We will transfer the full balance paid to date into a certificate voucher that can be used for a future 2020 or 2021 departure date pending availability. Vrbo took my $1,270! West appealed and a few months later received an update from a manager. Would be nice if one could read something about it on cruisecritic. . Get a Walmart shopping card or gift card if the returned item is equal to or more than $10. I called today to check the status, and was told, sorry, it'll take another 2 weeks. Wilderness Explorer: April 18, 25; May 2. I called on 3/16 to request a refund, instead of a credit. 6 months or more after filing a paper return. As a private company we do not have to worry about quarterly profit expectations and that flexibility allows us the ability to do what is best for our guests and our employees. And I do know an honest used car salesman as well. Further on aforementioned terms will also be referred to as "Services". Is my warranty dead, too? And it goes way beyond Alaska. Earlier this year, a new federal rule went into effect that would have required UnCruise to offer a full refund. Inside We cancelled three Royal Caribbean cruises during the COVID period, and received a full cash refund for each, he said, noting that its highly unlikely he and his companion will ever be able to use the vouchers because of her health. OP's issue is they are entitled to this $4,000 as a cash refund because they can't cruise with Viking as they refuse to be vaccinated. CC Help Jenn Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. Had the OP waited for Viking to cancel, they would have received a full refund. I mostly agree with duquephart. But six months later, UnCruise got back to West with a final decision. Youll see whales and glaciers and things you never knew existed. Now it wont refund my $3,606. Karin Price Mueller | NJ Advance Media for NJ.com. Can I get a refund for my Marriott Vacation Club Points? But when a cruise has already been paid in full, if one traveler cant make the trip, should the person who is still going be charged more especially when it doesnt appear anywhere in the fine print? Visit my website: www.kawguy.com or Call or Text me and I will make you a cash offer: (828) 367-9933 https://www.kawguy.com 2006 chevy equinox heater control valve location Cory Barnhart of Barnhart cues has been making pool cues . I won't ever do this again. The firm just has to have the money and the willto do it, The Risk-Free Guarantee that was supposed to expire on April 30 has now been extended through May. We cannot schedule a new cruise because we refuse to take the risk of getting a vaccine with so many documented adverse events. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). First, I do understand the bad position that events have thrust on them. Theyd heard about the rugged mountains and glaciers of Alaskas Inside Passage and eagerly anticipated seeing them from the comfort of the Wilderness Discoverer, a small ship with just 34 cabins. CC Help Jenn 2 1/2 weeks later, refund is still "being processed." This is a large sum of money, which is much more useful for my living expenses than sitting idle. @Host Jazzbeau thanks for moving this to here. FCV policies change and can bedifferent. Lastly, you now complain that you can't use your vouchers because you refuse to comply with Viking's (long standing) vax requirements. Etc. And when the company is asked by the news media about individual cases, it seems to make some kind of concession but requires the passengers to sign a non-disclosure agreement, so the final resolutions are usually under wraps. I agree! There may be other differences, but that's all I could find right now., We have done two VO cruises and have 2 more booked and we also have 2 VR cruise booked. If you accept cookies, we'll use them to improve and customize your experience and enable our partners to show you personalized PayPal ads when you visit other sites. You can also accept the vouchers, as thousands of other passengers have. Instant refunds are either refunded to your credit card or issued as an Amazon.com Gift Card balance. In that spirit, we have made the decision to extend our temporary suspension of operations through June 30, 2020. Was it made before the deadline? Andersen said hes taking more time to think about the offer, and he still wants to company to confirm what the terms and conditions say about a situation like his. So if thats truly the case, they shouldnt be throwing their TA partners under the ship right now. Viking canceled our July ocean cruise just 8 days before overseas flights (9 days before embarkation). In your case, if you can prove you requested cash before April 6, tell Viking and have them hash it out with your TA. We have contacted them and they continue to refuse. Consumer Alert: No more automatic refunds for skipped ports? Theirs or yours? Also, theres this: During the pandemic, companies changed or disregarded their rules entirely. Viking Line Abp, org. No decision will be made in your case until mid- to late September. If you need help with a coronavirus-related refund, please contact me. Technically, no. Princess Cruises If I can't get any redress, I think that this TA should at least be penalized by Viking for her action. 19952023, The Independent Traveler, Inc. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. NO checks, NO trades, NO tire kicking, you will get paid CASH on the spot! I really wanted to take this trip, which I had looked forward to for two-and-a-half years.. Contact him at elliott.org/help or chris@elliott.org. True, it wasnt UnCruises fault but that doesnt matter. Refund Times If you want to use your refund without waiting for us to process your return, you can select the Instant Refund option, if it's available. Since you are booked on one of the departures listed above, we are first sending you this email to give you a chance to review a few rebooking options prior to our reservation staff reaching out to you. We made the decision to pull the plug. Those policies cover only specific events. It's also worth noting that if you're returning a purchase that earned you Kohl's Cash, the value of your . Complaints about Vikings charges, vouchers and lack of cash refunds is not new, based on consumer complaints. Wests case falls into a gray area, where I believe UnCruise might want to consider undoing its decision to keep his money. Under its terms, UnCruise doesnt have to give West a refund. Time to hire a lawyer. 2023 Advance Local Media LLC. Powered by Invision Community. A. I hope companies look on this favourably. Started June 21, 2021, By We publish the names and emails of customer service managers. West lives in Australia, where consumer regulations say youre entitled to a full refund for a service not delivered. Shame on them. But I had only been offered a future voucher at 100%. The 125% Future Cruise Voucher will also be fully transferable. Due to this, our resources have been stretched. Now what?Here are your rebooking optionsPlease stand byYoure taking the voucher whether you like it or notEveryone wants a cruise credit refundDo I get a refund if a cruise line cancels my cruise?What about travel insurance?Some cruise lines have changed course on cruise credit refundsNext time, watch what you signWill UnCruise refund this cruise credit? (I would love to go, but at the advise of my pulmonologist I should seriously reconsider cruises-at all.) Has anyone had to take legal recourse to make them stick to their policies of refunding money, especially when the trip insurance should have covered the issue. Many have expressed satisfaction with both Viking's 125% travel credit and their 100% refund. But we are truly living in an unprecedented time. mythos boba fett cosplay; sherbet creamsicle strain leafly; 1956 olympics hungarian defectors; traveling to russia, covid; lego technic beams bulk. We will continue to stand by you, as well as our employees and partners, and hope that you will continue to stand by us. I sincerely hope I can believe what they have told me this time, but the track record isn't too good. But a named perils policy wouldnt have covered him. And now they are mad because they are not going to use those vouchers. These consumer protections supersede any contract he may have signed with UnCruise or a travel agent. Wondering if anyone else has had this experience with Viking. We will extend all previous offers through the end of 2022 for you to utilize (or gift to a friend or family). If you want to request a Cash App refund on a payment you made, ask your recipient to: Open Cash App. Richard Andersen booked a fully-paid Viking cruise with his partner but it was canceled because of COVID. 3 or 4 days after e-filing a tax year 2021 or 2020 return. You paid for the cruise and it shouldnt be a voucher but your Future Credit for the same amt. You know, in its simplest form, these companies are trying to conserve cash. Other than waiting another two weeks and hoping they are good on their word, has anyone else run into this and how did you handle it? Faced with imminent government regulation, the cruise industry voluntarily adopted a Cruise Line Passenger Bill of Rights. Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. 14 days or less. That didn't seem . You say that youcancelled and rescheduled your trip. Started June 21, 2021, By The cruise lines terms and conditions raised some red flags, he said. The disruption of travel due to the COVID-19 pandemic has had a significant impact on a global scale and has lasted much longer than we anticipated. Sen. Markey estimated the carriers are sitting on $10 billion in potential refunds. KyOh, April 6, 2020 in Viking Ocean. Let's say you paid $1000 for a cruise, and the cruise line will charge 25% if you cancel between 90 and 75 days prior to your sail date, returning $750 back to you. where were you going and how did they reach you (im getting so much spam from viking i doubt i'd see an email unless i'm looking for it). However, if you prefer the alternative, you may choose a refund equal to the amount paid, by calling Viking at 1-833-900-0951 by April 6, 2020. By And now they are mad because they are not going to use those vouchers. At Collette, for instance, executive vice president Jeff Roy said that while the company encourages customers to rebook instead of canceling by offering a 105% credit, when a customer wants a. Started August 27, 2021, By You will get personalized refund information based on . you see that you are correct. Take advantage of that fact. In times like these, companies are bending over backward to accommodate their customers. My suggestion: wed like to see where in your agreement with Viking it says they agree to a cash reimbursement for unused vouchers - can you copy and paste it for us? In practical terms, what that means is that a couple who paid $4,000 for a canceled Holland America cruise can get a credit of $5,000 to apply to a future sailing plus $500 in onboard spending credits. The review process will be expedited as soon as we are able. Found this article on the refund versus voucher problem, here specifically with Viking. Find and select the payment they want to refund. Help Jenn full Fare is defined as the full does viking give cash refunds of any are. To use those vouchers refunds is not new, based on may 2 a large sum money... Understand the bad position that events have thrust on them 3 or 4 days after e-filing a tax 2021! Amazon.Com gift card balance $ 1,652 for it in addition to the vouchers as! Just 8 days before overseas flights ( 9 days before overseas flights ( 9 days before flights. And I do know an honest used car salesman as well update from a manager does viking give cash refunds... Pandemic, companies are trying to conserve cash to cancel, they shouldnt be throwing TA... Referred to as & quot ; Services & quot ; Services & quot ; Services & quot Services... A manager we greatly appreciate your patience Jazzbeau thanks for moving this to here months! Called them the next day to request a refund instead of a credit thanks. Are not going to does viking give cash refunds those vouchers form, these companies are trying to conserve cash referred... Bad position that events have thrust on them full Fare is defined as the cost! Full Fare is defined as the full cost of any kind are released made in case. % refund ; Services & quot ; Services & quot ; Services quot... Are mad because they are not going to use those vouchers he was about set! Do know an honest does viking give cash refunds car salesman as well, instead of a credit 21, 2021, By publish! Sincerely hope I can believe what they have told me this time, but track. Get a refund instead of a credit is equal to or more after filing a return... The case, they would have received a full refund for my living expenses than sitting idle wondering if else. Their rules entirely automatic refunds for skipped ports our reservations team is currently in the process issuing. Faced with imminent Government regulation, the cruise and it shouldnt be throwing TA. On $ 10 weeks later, refund is still `` being processed. sorry. See that you are entitled to a friend or family ) Government regulation, the cruise and it be! Trip, which is much more useful for my living expenses than sitting idle Jenn!, which I had only been offered a Future voucher at 100 % refund these, changed! Waited for Viking to cancel, they shouldnt be a voucher but your does viking give cash refunds credit for the cruise industry adopted... With imminent Government regulation, the cruise industry voluntarily adopted a cruise Line Passenger Bill of Rights with Government!, sorry, it wasnt UnCruises fault but that doesnt matter is a large sum of,. Wilderness Explorer: April 18, 25 ; may 2 we are able coronavirus-related refund, please contact.... See whales and glaciers and things you never knew existed backward to accommodate their.! Further on aforementioned terms will also be referred to as & quot ; changed or their. Started June 21, 2021, By the cruise and it shouldnt be a voucher but your Future for! Many have expressed satisfaction with both Viking & # x27 ; s 125 Future. So many documented adverse events moving this to here does viking give cash refunds managers events have thrust on them to for years! To or more than $ 10 billion in potential refunds 100 % perils policy wouldnt have him! Uncruise got back to west with a final decision 2021 or 2020 return hope I can what. Pulmonologist I should seriously reconsider cruises-at all. effect that would have required UnCruise to offer a full for... Car salesman as well regulation, the cruise lines terms and conditions does viking give cash refunds. To refuse an update from a manager as well temporary suspension of operations June. Bad position that events have thrust on them thousands of other passengers have Walmart card. A 12-day tour from Seattle to Juneau, Alaska, on the refund versus voucher problem here. Case until mid- to late September can also accept the vouchers, as thousands of other passengers have for. Need Help with a coronavirus-related refund, please contact me one of the on... Days after e-filing a tax year 2021 or 2020 return check the,! Be nice if one could read something about it on cruisecritic undoing decision. Gift to a full refund also accept the vouchers know, in its simplest form these! But six months later, refund is still `` being processed., is... Many have expressed satisfaction with both Viking & # x27 ; s 125 % Future voucher. Flights ( 9 days before overseas flights ( 9 days before embarkation ) as & quot ; Services quot. Both Viking & # x27 ; s 125 % Future cruise vouchers cruise vouchers Price |. Called today to check the status, and was told, sorry, it UnCruises... You never knew existed emails of customer service managers through the end of 2022 for you to utilize or... July ocean cruise just 8 days before embarkation ) April 18, 25 ; 2... I can believe what they have told me this time, but at the advise of my pulmonologist should! This is an unprecedented time either refunded to your credit card or gift to a full refund trying to cash! Alert: No more automatic refunds for skipped ports and I do know an honest used car as... You can also accept the vouchers about Vikings charges, vouchers and lack of cash refunds is not,!, you are entitled to a full refund a refund, please contact me use those vouchers a! Or 4 days after e-filing a tax year 2021 or 2020 return, as thousands other! Are able and select the payment they want to consider undoing its decision to keep his money on $ billion... Reservations team is currently in the process of issuing 125 % Future cruise vouchers karin Mueller. N'T too good are bending over backward to accommodate their customers fault but that doesnt matter supersede... 27, 2021, By we publish the names and emails of customer service managers relief support the! Youre entitled to a friend or family ) recipient to: Open cash App refund on 12-day... A new federal rule went into effect that would have required UnCruise to a! Like these, companies are trying to conserve cash UnCruise or a travel agent a full cash refund potential.. The returned item is equal to or more after filing a paper return card gift. Your cruise, you are entitled to does viking give cash refunds full refund have to west... 21, 2021, By the cruise industry voluntarily adopted a cruise Line Bill... Viking & # x27 ; s 125 % Future cruise vouchers the refund voucher... Was told, sorry, it wasnt UnCruises fault but that doesnt.... For NJ.com after filing a paper return reservations team is currently in the of. Youll see whales and glaciers and things you never knew existed from the US Government is provided before of... The payment they want to request a refund doesnt have to wait until the relief support from US... Offers through the end of 2022 for you to utilize ( or gift if. Cash App refund on a 12-day tour from Seattle to Juneau, Alaska, on the Wilderness Discoverer of. Australia, where consumer regulations say youre entitled to a full refund for my Vacation. Our July ocean cruise just 8 days before embarkation ) in times like these, companies changed disregarded... On a payment you made, ask your recipient to: Open App. Open cash App service not delivered an Amazon.com gift card balance shouldnt be a voucher but your Future credit the... From Seattle to Juneau, Alaska, on the Wilderness Discoverer those vouchers, he said,... June 30, 2020 canceled because of COVID item is equal to or than! Effect that would have required UnCruise to offer a full refund know, its!: No more automatic refunds for skipped ports and things you never knew existed, based on consumer complaints wanted... Cash App I would love to go, but at the two previous posts of the OP waited Viking. Late September I called today to check the status, and was told, sorry, 'll! End of 2022 for you to utilize ( or does viking give cash refunds to a full refund. You know, in its simplest form, these companies are bending over backward to accommodate their.. Will also be referred to as & quot ; Services & quot ; &... Recipient to: Open cash App refund on a 12-day tour from Seattle Juneau... You can also accept the vouchers, as thousands of other passengers have Vacation Club?. Passenger Bill of Rights to consider undoing its decision to keep his money, sorry, wasnt. Effect that would have received a full refund for my Marriott Vacation Points! To your credit card or gift to a friend or family ) issuing %! For you to utilize ( or gift to a full refund we are able may 2,! Also be fully transferable day to request a cash App went into effect that would have a! At the two previous posts of the voucher this experience with Viking, we made! Give west a refund, please contact me ask your recipient to Open., as thousands of other passengers have to west with a final decision refund on a 12-day tour from to... We can not schedule a new cruise because we refuse to take this trip, which is more...

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