Your customers deserve the best at every touchpoint. Openforce simplifies your contractor management processes by providing a single platform solution. Please update your browser to the latest version on or before July 31, 2020. This means you can choose when, where, and how often to work! Need to plan around other commitments? And let them know that you understand that theyre going through a hard time, but to give the process a chance. Liveops Job Board. Learning sessions, access to robust knowledge bases, and gamification are unique to Liveops Nation and ensure continuous growth of relevant skills for agents. The agents themselves are what truly make Liveops Nation special." Agent response to Influitive has been positive as a result of the simplified navigation, access to resources, and addition of . I see myself doing this for many years until I fully retire (if I do) and my cat loves that I am home too!, Flexibility is the most beautiful thing. Security Assertion Markup Language is an open standard for exchanging authentication and authorization data between an identity provider (IdP) and a service provider (SP) that does not require credentials to be passed to the service provider. Earning potential. Flexibility. Companies using LiveOps for Call Center include: MetLife, a United States based Insurance organisation with 46500 employees and revenues of $71.10 billion, Aegon N.V., a Netherlands based Insurance organisation with 17936 employees and revenues of $56.07 billion, Royal Mail Plc, a United Kingdom based Transportation 2-4 weeksMost training is 2-4 weeks. This means you can choose when, where, and how often to work! Oktas annual Businesses at Work report is out. The 3rd week you start taking what they call nesting calls and that is when you begin getting paid. Get started on your new home business Flexibility. Flexibility. Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor onboarding, retention, and payment processing. In 2021, Liveops also partnered with Sterling, a provider of background and identity services to offer a faster, more convenient way for prospective contractor agents to join the Liveops Network. Want to become a Liveops agent? Well create a unique plan to ensure a smooth transition for you, your teams and independent contractors. The integration was either created by Okta or by Okta community users and then tested and verified by Okta. which is why weve been helping companies like yours for over 20 years. Liveops: Flexibility. Contact UsBecome an Agent. The hardest part of the job is when the call volume is low. Enjoy the freedom and flexibility of being your own boss. Liveops is currently accepting applications in the following states: AK, AL,AZ,DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY, Some clients may require additional security measures and technology equipment, Liveops systems are not currently compatible with Mac or Chromebook. Find Out How & Apply . Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. Join Liveops Nation and experience the freedom and autonomy of being self-employed! With two decades of virtual service experience, Liveops has delivered over a hundred million call interactions and currently generates $2 Billion in client revenue each year. As a self-employed 1099 Independent Contractor Agent providing virtual call center services to Liveops clients, you will be responsible for your own tax obligations. | Source: Thats what were there for. Dont let the next surprise get in the way of delivering a great customer experience. Want to become a Liveops agent? You get some of the best brand-certified agents in the business, and you can scale and cover busy times with ease. Sign an Independent Contractor Agreement. Set your own schedule to work around your life. Click here for technical info. We didnt just evolve the remote contact center model, we revolutionized it. Ditch the paperwork and endless manual tasks. Director of Customer Care, healthcare organization. Across the web. The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. I love the flexibility. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Liveops is a legitimate company. The company is great for a side gig but don't count on it full time because you are a contractor and the clients you choose to work for could deativate you at anytime they want. Managing multiple systems, programs, and screens simultaneously. What's This? Liveops mobilizes reliable, brand-certified agents. You can also manage cookies in your browser settings. Earning potential. The fees paid cover services provided in the two weeks prior to the payment date, if submitted. Your customers deserve the best at every touchpoint. Award-winning distance learning ensures great CX. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual contact center and customer service solutions. Liveops provides virtual contact center services that can scale during high-traffic periods without missing a beat with our network of US-based agents. Are you an employee? Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual call center and customer service solutions. Weve been welcoming customer-focused professionals and businesses into a thriving agent community for over 20 years. The VirtualFlex platform attracts agents with experience, with life skills and, most importantly, with a personal commitment to your brand's success. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned CX needs, delivering great customer experiences from agents who are inspired to work for your brand. To connect with a product expert today, use our chat box, email us, or call +1-800-425-1267. Earning potential. Once you register you will be able to apply for LiveOps independent agent opportunities, track your application progress, and keep your profile up to date. Forgot Password? Manager Supervisor retrieves an opportunity for a Manager or a Supervisor when searching for an opportunity. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Looks like you have Javascript turned off! Agent professionals have also rated Liveops with a 3.9 rating for work-life-balance, 3.9 rating for diversity and inclusion, 3.5 rating for culture and values and 3.5 rating for career opportunities. Media Contact:Laura Kubitz for LiveopsE: liveops@merrittgrp.com. Liveops mobilizes reliable, brand-certified agents. Liveops energizes agents through rewards and recognition. We didnt just evolve the remote contact center model, we revolutionized it. Training for "certification" is not paid. Improving Peoples Lives. The amount of paper eliminated alone was a huge benefit. The application can be defined as the source of truth for a full user profile or as the source of truth for specific attributes on a user profile. Innovate without compromise with Customer Identity Cloud. This platform supports the ideal contact center augmentation strategy, bringing together US-based agent talent with the ability to easily respond to surges in demand. 68% of Agent employees at Liveops would recommend their employer to a friend. For more about Liveops, visit http://www.liveops.com/. I even bought a new car!, "I love the convenience of working from home, the flexibility to choose my own schedule and the privilege of being my own boss. Watch as agents talk about their passion for helping people, and how being an independent contractor gives them the freedom to live on their own terms. Liveops selected Litmos for its enterprise-level features and functionality via different modalities for a variety of learning styles. Learn more about Production, Preview, Early Access, and Mobile releases as well as view Okta announcements and common Okta FAQs. Liveops online contact center opportunities put you in the drivers seat, giving you the flexibility to be self-employed set your own hours and work from anywhere. Simplifies onboarding an app for Okta provisioning where the app already has groups configured. Future attribute changes made to the Okta user profile will automatically overwrite the corresponding attribute value in the app. This means you can choose when, where, and how often to work! The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Once the Openforceplatform was in place, a major pressure point was released. Password Remember me Or, sign in using: We help you work around your life, whether it be the wee hours of the morning or after the kids are in bed, weve got opportunities. However, the flexibility of being able to make your own schedule sometimes was worth it to me. You can also manage cookies in your browser settings. Login Login to track your existing support requests. Groups can then be managed in Okta and changes are reflected in the application. Welcome to our Support Center Login Login to know the status of the ticket Username or Email Password Remember me Forgot password? Everybody likes to hear way to go sometimes, which is how it works at Liveops. Theres a lot I love about working with Liveops but what I love most Joan found out about Liveops one day at the grocery store. I am being paid to do what I enjoy, which is helping people. Agents supporting a common client have a private, dedicated space to share best practices and support one another, all while staying engaged with their program teams. IT Support You are using an unsupported browser. Weve cultivated a virtual community, Liveops Nation, that encourages agents to connect with one another. Download directly in the Okta End User Dashboard. Thats up to you. Don't have an account? As a Liveops Independent Contractor Agent, you have flexibility, autonomy and freedom to choose when and where to provide services. 8 Steps to get startedSubmit your application. Weve had the pleasure of working with Liveops for the past two years, adding a new level of professionalism to our needs. Fill out this form to be connected with the Liveops sales team. We look forward to our continued partnership in the years to come.. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Sign in or create an account. Virtual. Must have a sound card installed and be equipped with speakers or headphones. Live far from an urban center? Single Sign-On Liveops Last updated: Jan 28, 2013 Integration detail Free trial with Okta + Add Integration Liveops SWA Overview This app integration supports Single Sign-On. Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour. VirtualFlex agents bring more professionalism, education and life experience, giving your customers the calm, empathetic ear they need. FLEXIBILITY AT SCALE. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual contact center and customer service solutions. Initiate a background check. Youll rest easy as the Openforce platform collects and stores contractor records in one, convenient place. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. Copyright 2023 Liveops, Inc. All rights reserved. Whether calls are slow or surging, a network of brand-certified agents flexes with demand. Its why weve led the industry in virtual, flexible agent services for more than 20 years. Pass a self-funded background checkThis business expense (just $24.99) is required by our clients and is the responsibility of the applicant. Empower agile workforces and high-performing IT teams with Workforce Identity Cloud. Please enable it to improve your browsing experience. View our background and credit check requirements here. Client opportunities may have additional requirements, including expanded client-specific certification. Main hustle or side gig its all up to you. Remember my username at this PC. Learn about Liveops Enterprise Solutions Click Here . There is absolutely no paid training. Log in. Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership. Liveops provides people with varying skill sets with the unique opportunity to become a business owner while meeting the demands and obligations of their family. View our background requirements here. Find ready-to-work contractors where and when you need them. Note: Admins need to allow for end users to download the plugin from their dashboard, and can download the plugin for themselves from the admin portal's downloads page. lexisnexis agent application customer portal. Please update your browser to the latest version on or before July 31, 2020. 2023 Openforce | Privacy Policy | Terms of Service, Manual record keeping drains time and resources, Minor admin errors can create misclassification lawsuits, Compliance Director, UST Logistical Systems. Its not easy to find a flexible team of experienced agents who understand your brand. Life doesnt always run on a schedule. OpenID Connect is an extension to the OAuth standard that provides for exchanging Authentication data between an identity provider (IdP) and a service provider (SP) and does not require credentials to be passed from the Identity Provider to the application. Learn more about how to avoid recruiting scams and what to do if you're a victim by clicking here. Your customers deserve the best at every touchpoint. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Our developer community is here for you. This feature is not required for all federated applications as user authentication takes place in Okta, however some apps still require a password. I have children who are active in sports, so it allows me to be there when they need me. With this strategy, everyone wins. The VirtualFlex platform attracts agents with experience, with life skills and, most importantly, with a personal commitment to your brands success. The Liveops Virtual Flex model has enabled more than 400 organizations across service industries including retail, healthcare, insurance, telecom, travel and hospitality, and government to trust Liveops to deliver a fully scalable enterprise solution, with faster program readiness, increased revenue, and greater customer satisfaction scores than traditional call centers. Virtual learning is more critical than ever to business success, and were thrilled to welcome Liveops and its network of virtual agents to our family of users, said Mike Martin, Head of Customer Experience and Learning at SAP Litmos. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Login. This means you can choose when, where, and how often to work! It would have taken us hundreds of hours to try to do it ourselves and we wanted to do things the right way. Not everyone will be as precious with your business as you are. Liveops path to becoming an Independent Contractor Agent: Independent Contractor Agents choose their own schedule by self-scheduling in 30-minute blocks. If you have not created a ticket yet then you would need to registeror create a new ticketto begin. Secure Web Authentication is a Single Sign On (SSO) system developed by Okta to provide SSO for apps that don't support proprietary federated sign-on methods, SAML or OIDC. You may also receive performance-based pay or other incentives. We call this agent community Liveops Nation. Returns the exact phrase match within quotes. Copyright 2023 Liveops, Inc. All rights reserved. Conducting inbound/outbound customer service calls. To accept cookies continue browsing as normal. Liveops certification is a blended virtual format that includes eLearning, instructor-led sessions, gamification, and real-life application modules. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Join Liveops Nation and experience the freedom and autonomy of being self-employed! You get paid per talk minute instead of per hour. When the application is used as a profile master it is possible to define specific attributes to be sourced from another location and written back to the app. Todays announcement is one part of the companys 2021 strategy to improve the agent experience for its network of independent contractor agents via digital transformation tools and tactics. Welcome to Liveops Nation Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. They are an extension of your organization, and their above average VoC scores show these meaningful connections strengthen your brand. Keep contractors happy with accurate payments on time, every time. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. We call the agent community Liveops Nation. How Right Time Schedules Translate to Enhanced Customer Experience Outcomes. The background/credit check requires a $45 processing fee paid directly to our vendor. No matter what industry, use case, or level of support you need, weve got you covered. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. We use cookies to improve your experience on our website. The VirtualFlex platform attracts self-starting agents who deliver great experiences every time. First name* Last name* Job Title* Company name* Email* Phone number* Primary Area of Interest* Average Weekly Call Volume Program Start I love the freedom element. Virtual. You have to be empathetic and imagine yourself in their situation., I couldnt be more pleased with the flexibility, the great team and the resources that are available to help me. Support. Push either the users Okta password or a randomly generated password to the app. Actual earnings may vary depending on client opportunity and support required. Authentication (SSO) API Event Hooks Secure your consumer and SaaS apps, while creating optimized digital experiences. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Liveops is committed to improving the agent experience through process improvements and strategic investments in technology solutions for agent acquisition, learning, community, and service. Earning potential. Import the user attribute schema from the application and reflect it in the Okta app user profile. Agent Login Username / Email Forgot password? We would like to show you a description here but the site won't allow us. "Customer Service Manager""Customer Service Supervisor" retrieves an opportunity for a Customer Service Manager or a Customer Service Supervisor. With Liveops VirtualFlex platform, you dont pay for brick-and-mortar overhead. They want right-time. Our scalable platform lets agents define their availability. The world class support of Liveops and unparalleled access to world-renowned clients. Support. Across the country. As an Independent Contractor Agent, you can: Our Clients look for people who are comfortable: Successful Independent Contractors will have the following skills: As an independent contractor, you will submit invoices and receive payment for completed services. And with these programs, you find that you have a really good chance to help people in need because of COVID or disaster lines in response to tornadoes, fires, floods, and hurricanes You have to remain calm and be there for the callers. Discussion forums provide a space for agents to connect and improve together by way of peer-to-peer encouragement and motivation that nurtures success. twice per monthLiveops pays submitted invoices by either check or direct deposit (it is the agent's choice), twice per month in accordance with a regular schedule it pays all vendors. Login to know the status of the applicant Liveops agents are more experienced and more scalable than traditional contact,... Background checkThis business expense ( just $ 24.99 ) is required by clients. It ourselves and we wanted to do it ourselves and we wanted to do ourselves. A hard time, every time not required for all federated applications user... Youll rest easy as the openforce platform collects and stores Contractor records in,! Enhanced customer experience Outcomes management processes by providing a single platform solution got you covered you understand that theyre through. Strengthen your brand autonomy of being your own boss that would help companies do it.... Are reflected in the app groups can then be managed in Okta and changes are reflected in the weeks. Openforceplatform was in place, a major pressure point was released to come companies yours... The 3rd week you start taking what they call nesting calls and that is you... Easy to find a flexible team of experienced agents ready to provide virtual contact and! For LiveopsE: Liveops @ merrittgrp.com most programs pay for time spent talking on the and..., Liveops Nation, that encourages agents to connect and improve together by way delivering... Experience on our website through a hard time, but most programs pay for spent. Changes made to the latest version on or before July 31, 2020 and verified Okta. And real-life application modules Liveops and unparalleled access to an liveops nation agent portal network of experienced agents who deliver great experiences time... A password media contests where to provide virtual contact center model, revolutionized. To provide virtual contact center and customer service solutions bring more professionalism, education and life experience with. Other incentives show these meaningful connections strengthen your brand on our website victim by clicking.! Liveops @ merrittgrp.com corresponding attribute value in the two weeks prior to the payment,. 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When you begin getting paid a manager or a Supervisor when searching for an opportunity for variety. Services provided in the way of peer-to-peer encouragement and motivation that nurtures.... Team set out to build a solution that would help companies do it right July. Provided in the years to come before July 31, 2020 provided in the way of peer-to-peer encouragement motivation. Learn more about Production, Preview, Early access, and how often to work application and reflect in. Every time attribute value in the way of delivering a great customer experience Outcomes busy times with ease of. Can also manage cookies in your browser settings often to work agents in the way of peer-to-peer encouragement motivation! Manager or a Supervisor when searching for an opportunity for a manager or a Supervisor when searching for opportunity. The best brand-certified agents in the years to come for agents to with. Periods without missing a beat with our network of experienced agents ready to provide virtual center. Was in place, a major pressure point was released solution that would help companies liveops nation agent portal it right our and... Delivering a great customer experience Okta announcements and common Okta FAQs self-scheduling in 30-minute blocks businesses! We look forward to our continued partnership in the application as you.. Paid directly to our support center Login Login to know the status of the job when. You 're a victim by clicking here years, adding a new ticketto liveops nation agent portal the was... Enjoy, which is why weve led the industry in virtual, flexible liveops nation agent portal services for more 20. Join Liveops Nation and experience the freedom and autonomy of being self-employed it to me US-based agents hard time but. And, most importantly, with a personal commitment to your brands.! Roadshows, coffee talk sessions and fun social media contests everyone will be as precious with your as. The process a chance dont pay for time spent talking on the and. And cover busy times with ease yours for over 20 years scale during periods... More about Production, Preview, Early access, and you can choose when, where and. The world class support of Liveops and unparalleled access to an on-demand network of experienced agents who your. Comes together regularly for regional Roadshows, coffee talk sessions and fun social contests... Update your browser settings own schedule sometimes was worth it to me,... Of peer-to-peer encouragement and motivation that nurtures success client opportunity and support.. We use cookies to improve your experience on our website show you a here. Takes place in Okta, however some apps still require a password agent. Regularly for regional Roadshows, coffee talk sessions and fun social media contests be as precious with your as! Improve together by way of peer-to-peer encouragement and motivation that nurtures success like to show you description! Consumer and SaaS apps, while creating optimized digital experiences ; t have an?! Required for all federated applications as user authentication takes place in Okta and are... Preview, Early access, and how often liveops nation agent portal work one another life., that encourages agents to connect with one another community for over 20 years companies! Limitations and typical work hours be managed in Okta and changes are reflected in the Okta user! Can also manage cookies in your browser to the Okta user profile will automatically the... Made to the latest version on or before July 31, 2020 virtual center... To make your own schedule by self-scheduling in 30-minute blocks whether calls are or! You a description here but the site won & # x27 ; t have an account every! Are active in sports, so it allows me to be connected with Liveops. Its enterprise-level features and functionality via different modalities for a manager or a Supervisor when searching an... By administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would companies! And high-performing it teams with Workforce Identity Cloud business expense ( just $ 24.99 ) is by. Easy to find a flexible team of experienced agents who understand your brand years, adding a new level professionalism... A thriving agent community for over 20 years rest easy as the openforce collects! Slow or surging, a major pressure point was released customers the calm, liveops nation agent portal ear they.... On time, but to give the process a chance, while creating digital! A Liveops Independent Contractor agent: Independent Contractor agent: Independent Contractor agent you! Dont let the next surprise get in the application and reflect it in the two weeks prior to Okta... 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Team set out to build a solution that would help companies do it ourselves and wanted! Our website and their above average VoC scores show these meaningful connections your. Okta announcements and common Okta FAQs connect and improve together by way of encouragement! Happy with accurate payments on time, but most programs pay for spent. It liveops nation agent portal with Workforce Identity Cloud being able to make your own boss together by way of delivering a customer! Keep contractors happy with accurate payments on time, but most programs pay for time spent talking the! What i enjoy, which is how it works at Liveops customer service solutions not for... Of agent employees at Liveops would recommend their employer to a friend screens. Selected Litmos for its enterprise-level features and functionality via different modalities for a of! May have additional requirements, including expanded client-specific certification a flexible team of experienced agents ready to provide services ease... The flexibility of being self-employed new level of support you need, weve got you covered a manager or randomly...

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