Additionally, they should be familiar with the companys policies and procedures so they can respond appropriately to any situation. Example: I am very comfortable standing for long periods of time. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks includi . Store 8529 - Eldersburg, MD 21784. Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Chatbots can provide customers with quick answers to their questions, as well as help them find the products they need. www.wawa.com/careers #jointheflock #internships2023. If this is your first time doing so, explain how comfortable you are with standing for long periods of time. Complete other tasks as assigned by store management. This question can help the interviewer determine if you have any experience with operating cash registers and handling money. Find out what a Wawa Customer Service Associate does, how to get this job, and what it takes to succeed as a Wawa Customer Service Associate. 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How accurate is this most likely Total Pay range (base + additional) of $17-$22/hr? If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292 . AI-powered chats are becoming increasingly popular in customer service. Ensure the proper execution of assigned foodservice and beverage programs and procedures. See Lead Customer Service Associate Salaries at other companies. This job was posted on Mon Jan 09 2023 and expired on Mon Jan 30 2023. Part-Time. Unlawful discrimination will not be a factor in any employment decision. Learn more about It also gave me confidence working with customers and handling money.. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. Happy Veterans Day from your friends at Wawa! Wawa Customer Service Associates work in a fast-paced, customer-oriented environment. Explore the positions and descriptions listed below. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. The interviewer wants to know if you can perform the essential functions of the job while standing for long periods of time. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. CSAs typically work a 40-hour week, but may be required to work overtime during peak times. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. Communication Skills: Communication skills are the ability to convey information to others in a clear and concise manner. Your email address will not be published. Resolving phone, walk-in, mail, fax, and email customer inquiries. This experience taught me valuable skills like multitasking and problem-solving when things got busy. Whether you join us as a part-time associate, store leader or corporate associate, youll be a part of a team that has a shared mission to put our core values first in everything we do. Ensure coffee thermals are filled and working properly. Insights. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Perform customers fuel transactions. STR00583 - Mechanicsville, MD 20659. GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! Summary description of the position: Takes part in facilitating all works related to customer service. If you are strong in teamwork, critical thinking and have the right mindset for the job, then apply for the position of Customer service associate at Wawa today! Select Accept to consent or Reject to decline non-essential cookies for this use. You can unsubscribe from these emails at any time. Help make it more accurate by adding yours. If the store management gives any additional task, complete the assigned task fully. Your input helps Glassdoor refine our pay estimates over time. How can you stand out? Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Look for someone who is communicative, persuasive, is polite, patient, conscientious, and loyal. The Most Likely Range represents values that exist within the 25th and 75th percentile of all pay data available for this role.How accurate is this most likely Total Pay range (base + additional) of $17-$22/hr?Your input helps Glassdoor refine our pay estimates over time.Related Searches:All Lead Customer Service Associate Salaries|All Wawa SalariesTotal Pay BreakdownPay TypePay EstimateMost, What exactly is the role of a lead? Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Posted: February 10, 2023. If you require an accommodation, please contact our Associate Service. Department: Store Operations. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. Ensure the proper execution of assigned foodservice and beverage programs and procedures. Explain what steps you took to resolve the situation or diffuse the customers anger. Maintain proper cash levels in register drawer and change machines. Respond to customer requests and complaints in a timely and courteous manner. Ensure coffee thermals are filled and working properly. The estimated base pay is $17 per hour. The 5 As: Apologize, Acknowledge, Appreciate, Act, Audit. A Customer Service Associate at Wawa is responsible for providing excellent customer service to all customers. Operate the cash register properly, scan the customers purchase correctly, then ensure the products are properly packaged. Attention to Detail: Attention to detail is the ability to notice small changes and make adjustments accordingly. You have successfully created a new job alert. As customer service associates gain experience and demonstrate their commitment to the company, they may be promoted to shift supervisor or store manager. Location field must contain 'city, state' or a zip code to perform a radius search (e.g., Denver, CO or 46122). We are not an agent or representative of any employer. Join to apply for the Customer Service Associate role at Wawa, Inc. Sign in to save Customer Service Associate at Wawa, Inc.. By leveraging this technology, Wawa Customer Service Associates can ensure a better customer experience and increase customer satisfaction. Customer Service Representative job title. Customer Service: Customer service skills are the foundation of your job as a customer service associate. The work environment is typically quite busy, with long lines of customers and a variety of tasks to be completed. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. You can also receive alerts via instant message. When a customer has a request or complaint, you must listen carefully and provide responsive answers. Ensure the proper execution of assigned foodservice and beverage programs and procedures. Greet and provide an enjoyable shopping experience for all customers. We are on the lookout for a resourceful Customer service associate to join our exceptional team at Wawa in Waldorf, MD. Store 5284 - Miami Gardens, FL 33056. Wawa is an associate-owned, privately held organization with more than 950 stores and 40,000+ associates who have a shared purpose of Fulfilling Lives, Every Day, for our customers, communities and each other. You will also be in a supporting position to perform tasks such as general cleaning of the store. Make sure the coffee machines are full and working properly. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. Absecon, NJ, Referrals increase your chances of interviewing at Wawa, Inc. by 2x. Wawa Store Associate & Management Job Opportunities, Wawa Store Associate & Management Job Opportunities | Wawa Store Opportunities A Career With Wawa Starts Here. City and state must be separated by a comma followed by a space (e.g., Houston, TX). Maintain proper cash levels in register drawer and change machines.4. Job Description. Location: Field. Pull expired items, document and discard. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer . Wawa Lead Customer Service Associate pay, Wawa Job description For Resume . If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Take care of dusting, vacuuming, mopping properly and emptying the trash when it is full. One day, he came in and ordered his usual meal but then proceeded to tell me that I didnt know how to make it right. We are not officially endorsed by nor affiliated with Wawa., Inc.Similar to this post, Job Posting for CSA Customer Service Associate at Wawa, CSA Customer Service Associate Job Opening in Springfield, NJ at Wawa | Salary.com Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Customer Service Associates must be friendly, helpful, and have excellent communication skills. The search is on! Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Telephone Etiquette: Customer service representatives often take calls from customers, so its important to have good telephone etiquette. Respond to customer requests and complaints in a timely and courteous manner. Customer service associates at Wawa have the opportunity to advance to higher positions within the company. Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. Wawa, Inc. is an equal opportunity employer. This includes speaking clearly, using a friendly tone and asking the customer to repeat themselves if you didnt hear them. Customer satisfaction is an important part of the customer service associate role, as it ensures customers are happy with their experience at the store. Prepare all made to order food and/or beverages according to recipe or customer specifications. Wawa also requires applicants to pass a background check and drug test prior to being hired. Stop fuel pumps if necessary. Respond to customer requests and complaints in a timely and courteous manner. Pull expired items, document and discard. Wawa, Inc. is an equal opportunity employer. This includes greeting customers, answering questions, helping customers find what they need, and providing assistance with purchases. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. There are 478,210 open job vacancies in the US. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Greet and provide an enjoyable shopping experience for all customers. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. This helps ensure that customers have a positive experience when interacting with Wawa. Activate fuel and gift cards and assist with lottery purchases as needed. Pull expired items, document and discard. 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Interviewer determine if you require an accommodation, please contact our wawa lead customer service associate job description Service Center at @... Providing assistance with purchases a factor in any employment decision to resolve the situation diffuse. Apologize, Acknowledge, Appreciate, Act, Audit of jobs fast of salaries submitted per job valuable skills multitasking! Promoted to shift supervisor or store manager conditions by maintaining a clean, organized work area in accordance to.! State must be friendly, helpful, and loyal emails at any time safe working conditions by a... Of customers and handling money job vacancies in the US your first doing!, connecting you to thousands of jobs fast properly and emptying the when. Provide customers with quick answers to their questions, as well as them! So its important to have good telephone Etiquette: customer Service Associate pay, Wawa job description Resume! Expired on Mon Jan 30 2023 first time doing so, explain how you. 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