If the returned equipment is damaged due to abuse, we may add a damaged equipment fee to your bill. Start your return. The FedEx DIRECTV return equipment page is accessed simply by searching on Google. That you could make it resolved in a few days is wonderful. Additional fees and terms may apply. then don't hesitate to contact us, Home / resources / Suddenlink Equipment Return Avoid Fees Updated Guide 2021. The cost for your bogus equipment return fees from Suddenlink is based entirely on what service you have. We can provide you with a prepaid FedEx shipping label. . If you are under contract, be aware of where you are in that contract before canceling as early termination fees may apply. Attach the label.Attach one return label per box and be sure to remove or cover any old shipping labels. Our contract with SuddenLink/Altice has ended, and the equipment must be returned. We've got a couple things to clear up to get you connected to Astound Broadband. How to Return Your Equipment You can avoid all of that by making sure you return each and every item the proper way. You will need to call HughesNet customer service to cancel your internet. You can also schedule a recording from your online account by clicking on TV, then Guide and then selecting a program youd like to record. Modem required for internet service. You'll be prompted to enter your information on the "Ship From" page and the name, address and other information for your recipient. Whether you prefer to pay your bill by phone, online or in person, we have the contact info for you. Find an Xfinity store location. All services not available in all areas. AT&T Returns are only supported at FedEx Office Print & Ship Center locations. Get packaging supplies and tips, plus all the other shipping support you need at this FedEx location at 1717 Sidney Baker in Kerrville, TX. See astound.com/yourspeed for why speeds may vary. When you package your equipment you need to make sure that you include a copy of your bill or at least fill out a piece of paper with your personal information including your name, full address, and Suddenlink account number. The potential early termination fee will vary based on the length of your contract and the number of months you are still under contract when canceling. David Anders is a senior writer for CNET covering broadband providers, smart home devices and security products. When we say we're here for you, we mean it. The breakup is complete. Looking to contact an Optimum representative? Provide the unique copy of receipt or replica of the order affirmation email for it to be eligible for return. It had 1.4 million residential and 100,000 commercial enterprise subscribers. Breaking up (with your internet provider) doesn't have to be hard to do. Your local Optimum customer support number is the best number for current Optimum internet, TV and home phone customers to call regarding their service. Find a Cox store. Some of the most popular pet-friendly hotels in Antony are Hotel Montbriand Antony (Ancien Hotel Alixia), Hotel De Berny, and Ibis Budget Antony Massy. Find the simplest ways to reach Optimum customer service by phone and online. Be sure to contact Suddenlink if they do not. All trademarks and service marks are the property of their respective owners. The customer service representative will assuredly inform you of what to do with your modem/router when you cancel, but if not, be sure to ask. With the services comes with the installation and use of the equipment needed to render the service. I then go to a Suddenlink chat room and request equipment return shipping labels. Attach the prepaid shipping label to the return kit. Equipment return: By mail within 60 days, recently updated from 30 days. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Call our award-winning customer service representatives at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 to find out when we can get you connected with astounding internet services. Attach the label. Drop off the box.Securely seal the box and bring to Walgreens, FedEx Office or any authorized FedEx location. After receiving your returned device, the company will check for any damage. With Hold at FedEx Location, customers can pick up shipments that have been redirected or rerouted. Internet. Have you already spoken to an agent about your return? Suddenlink was an American telecommunications subsidiary of Altice USA trading in cable television, broadband, IP telephony, home security, and advertising. Fee for late or no return: Up to $280 for ONT device and router. US. Customer service number: The correct number to call varies by location. Get ready to experience faster, easier, more reliable service than you ever thought possiblecontinue to get connected. Invalid Optimum ID, please complete all fields. Even if your provider doesn't have you in a contract, there may be added fees, such as construction or installation charges, if you cancel within a certain period of your service term. Prior to its acquisition by Altice,. No hidden monthly fees. Unplug the power from your modem and router. We even deliver on Saturdays. Celebrating Womens History Month: Female leaders in broadband, Do not sell or share my personal information, Enter your Optimum ID and the code displayed. Best of the Best. If you live in NY, NJ, CT or PA, please follow the return instructions below. Though rare, Optimum service outages can occur due to weather, construction or other reasons. If you print the prepaid shipping label and send off your equipment, but it gets lost in the mail, you will also be charged the full amount for each item that is missing. Give us a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 so one of our award-winning, U.S-based service representatives can look into this a little more. Please give us a little more information to finish your order. Of course, Optimum customer service technical support is available 24/7 to help. How do you reboot your Optimum cable box? with your phone or with a camera before you deliver it back to the company in person or through the mail. Equipment return: By mail within 30 days. The fine print also states that you must return each piece of equipment in roughly the same condition it was received, and if you dont you will be charged the full amount as a damaged equipment fee. Is Suddenlink wrongly charging you an equipment return fee? Centurylink Return Label. Learn more at the EarthLink terms and conditions page. This equipment ranges from a TV box, modem, and TV controller to the cables. There's a slight chance you may be able to cancel online, but don't count on it. I have an issue with SuddenLink too Fixed Seen by 460 customers so far Similar issue to 2385 others 0 customers following this Items needed Username Password Email address on the account Name on the account Phone number on the account Address on the account Timeline GetHuman4932651 started working on this issue Jun 9th, 2020 7:12pm Judging by the cancel service page, canceling with Frontier may be a bit more difficult than with other providers. The FedEx Mobile app does all that and more. Astound, formerly known as RCN, doesn't enforce contracts, which means no early termination fees. Endearing statements like "we really wish you'd stay" and "let's talk" give me the impression Frontier will work to keep your business. Canceling service before the contract ends will likely result in early termination fees. Yes No. Distance: 1.61 mi. Apply today for the Affordable Connectivity Program (ACP), Converter Boxes including 2 Tuner, 4 Tuner and 6 Tuner DVR Powered by TiVo, Every Room Powered by TiVo, TiVo Preview, HD/DVR Converter Box, HD Converter Box, and Digital Converter Box, Cable Modems including Modem, WiFi Router, Modem & WiFi Router, 1 Gig Modem, and Enhanced Whole Home Wifi. Equipment return: "Promptly" by mail or in person at a store location. This story is part of Home Tips, CNET's collection of practical advice for getting the most out of your home, inside and out. Equipment return: Call customer service for details. Shop your internet options. 2023 FairShake. Most customers will see a max of $240, but the ETF may be much lower if you cancel further into your contract. EarthLink leases internet lines from several different providers, meaning connection type, speeds and, most importantly, in this case, the modem you need will vary depending on where you live. Tracking Number Track. Understand Suddenlink Early Termination Fees. You have. EarthLink will send you a shipping label once your cancellation is processed. You will need to call EarthLink customer service to cancel your internet. Spectrum does not require a contract and does not charge early termination fees. We substantiate that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures. Drop off your returns at any of our 60,000+ retail and FedEx Drop Box locations. The first thing you need to know is what equipment has to be returned. However, if you return the equipment within six months, AT&T will drop the fee (and refund your account, if you already paid it). With Suddenlink you can visit a store or send your equipment in the mail. Broadband providers, Home internet, Security Cameras. Recover it. If the equipment is received damaged or defective, you can exchange it for a new Altice Amplify the Suddenlink store within the 14 days of the purchase or delivery date if purchased online. In that case, you may want to transfer your service instead of canceling if there are no other, better internet options in the area. When switching to a new provider, your cancellation date should be the day of your new service installation to minimize the time you have to go without an internet connection. The company owns the receivers, and when the contract expires, you are certain to return the equipment. This might also be due to the age of the tools or any major defect. Be sure to compare all plans and providers to find the best internet service for your needs. These partnerships allow us to connect you with the best providers and products for free. A FedEx customer uses the FedEx Mobile app to track a package. On the confirmation page, click the box at the bottom that says "Get Label" to print your pre-paid return label. Need help logging into your Optimum account? Viasat plans require a two-year contract. Customers that live outside the NY Tri-state area, follow the return instructions for your service area. For customers in NY, NJ, CT and PA, follow the return instructions for your service area. View the Xfinity how to return equipment page for more information on returning your devices, including how to get specific instructions by logging into your Xfinity account. Your insight helps, and well do our best to improve your experience. If youre mailing it, choose an option with, If youre delivering in person, be sure to, will provide you with a prepaid label that you attach to the box in which you place your equipment. Customer service number: 800-234-3993 Hours: Monday to Friday, 8 a.m. to 9 p.m.; Saturday, 9 a.m. to 6 p.m. Early termination fees can run well over a hundred dollars depending on the provider and how far you are into your contract when you cancel. If your purchase was made with a credit or debit card, your refund will be returned to that card. Our mission is to educate consumers on cable & internet and home services. Visit Optimum Chat Now. Cloudflare Ray ID: 7a16975d2a0c3651 When youre ready to contact Optimum, be sure to have all important information on hand for a quick and seamless call with your representative. Some, includingAT&T, Kinetic and Verizon Fios, run exclusive promotions only available when you order online. It's even acceptable to break up with your ISP over the phone. To be eligible for a return, the authentic receipt or copy of the order affirmation email provided, and the device should be unopened and in the identical condition that you acquired it. Note: You should receive a confirmation letter or email from the company detailing what you need to return based specifically on your services. Nothing wrong with that, and totally understandable. You can select a program on your Channel Guide and press REC on your DVR remote to start recording. Astound doesn't give an exact time frame for returning your equipment, only stating that customers should return rented internet devices "in a timely manner" on or before the cancellation date. Allconnect is an independent, advertising-supported publisher and comparison service. There is no option to cancel online, but you can cancel your Cox service by calling customer service or visiting a Cox store. However, in some cases, the agency may also want to take the machine back. Thanks for being a Grande customer. If this country worked with the sincerity and expertise of FairShake we would be in great shape! The current local time in Antony is 59 minutes ahead of apparent solar time. Upload vs. download speed: Whats the difference? 2023 RCN Telecom Services, LLC.WaveDivision Holdings, LLCGrande Communications Networks, LLC.enTouch Systems, Inc. All Rights Reserved. Or maybe your current provider's service isn't working for you and it's simply a matter of "it's not you, it's me." You can explore additional Optimum bill pay methods here. Well, it's your lucky day. For more information, visit Astound's equipment return policy page. Only devices that were purchased directly from Suddenlink can be returned to a Suddenlink store. The page didnt have what I was looking for. Every company is different so your plan might be an internet-only plan with minimal equipment like a modem and router. Trademark Disclaimer: All trademarks remain the property of their respective owners, and are used by Themescene.tv only to review and describe products and services offered by each respective trademark holder. Customers will pay any fees Suddenlink incurs in retrieving the equipment. Take out the receipt, open the Courier website online, and track your box. If you need to cancel, make changes, or ask any questions, call one of our real, human, award-winning customer service representatives at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499. Optimum internet, TV and home phone support. Most Americans can't stand their internet provider -- it totally is them. That piece of equipment or gadget belongs to Altice Amplify. Equipment return: By mail or in person at a store location. Let our experts help you determine which service you need to get your package to its destination on time. Let's see what we have available at your address. First dial the customer support number: 1-877-694-9474 You can say "New customer" or press pound. Paying your monthly Optimum bill is easy, and you can manage your Optimum billing in several ways. Terms and conditions and restrictions apply. All content on this Web site is proprietary. When you cancel your subscription, you must send back the equipment. The fine print also states that you must return each piece of equipment in roughly the same condition it was received, and if you dont you will be charged the full amount as a damaged equipment fee. We can help you get SuddenLink's attention and get better help faster. Want CNET to notify you of price drops and the latest stories? Fee for late or no return: Up to $150 per device. - GetHuman, Suddenlink Communications - returning equipment and final bill, I want labels to return Suddenlink equipment - GetHuman. To find out more, see our privacy policy. They got more done in a few weeks than I did in over two years. Most TVs allow you to program your Optimum TV remote using the following steps. If your computer is connected to your Optimum Smart Router, but you cannot connect to the internet, try these steps to reset your equipment: Go here for a complete list of troubleshooting tips for your Optimum Smart Router. To check if an outage is affecting your service area, log in to your Optimum account and select Service Status. If you dont return it on time, you might get a much nastier letter. Had to follow up on the app. Early termination fee: None. You can email the site owner to let them know you were blocked. According to the fine print, if you dont return your Suddenlink equipment you will be charged for the full amount for every item you are supposed to return. On the confirmation page, click the box at the bottom that says Get label to print your pre-paid return label. Canceling your internet service should be fairly simple. We will debit Optimum customer service is there whenever you need help. Allconnect.com does not include every service provider available. Using a non-DVR remote, you can press SEL on a highlighted program in the Channel Guide and choose Record. To make this transaction as convenient as possible, first call us to schedule the disconnect work order: 1.800.427.8686. Then click "See contact info" in the Existing Customer Account and Tech Support card further down the page. fedex.com. Fee for late or no return: Call customer service for details. Give us a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 to finish your order. Her work has been referenced by CNN and other national sources. The CenturyLink cancellation page is surprisingly helpful. Now what? All EarthLink internet plans come with a one-year contract. Contact Optimum social media pages for a quick response, plus keep up with Optimum news and events. Again, not every possible ISP is listed here, so yours may not be shown. Customer service and technical support available 24/7. You will need to call Astound customer service to cancel your internet. Thank you FairShake for representing the little people screwed over by corporations. Maybe you're moving far away from your home internet provider, or you've found a better internet option in your area. Check your email for what youre required to send back and next steps. If you already dropped off the equipment at FedEx or UPS and dont have a reference number, just go back and ask for a copy of it. It might have extenders or repeaters, or similar power cords, adapters, or cables. Additionally, there is no indication of what the fee is if you fail to "promptly" return your device. Optimum internet customers can take advantage of over one million free Optimum hotspots located in convenient locations such as restaurants, malls and arenas. Our contract with SuddenLink/Altice has ended, and the equipment must be returned. I was having problems with the company for months. Visit the Optimum support page to find the answers to your questions. FedEx return solutions offer a range of flexible options that provide greater convenience, faster turnaround times and reliable FedEx service competitive advantages for your business. You will need to call Viasat customer service to cancel your internet. With the right techniques and materials, you can pack anything successfully. So we created a free concierge service you can call at the phone number below. We can provide you with a prepaid FedEx shipping label. All guarantee claims processed through a Suddenlink store. The only one that was not too small is way too long, and your return policy has greyed it out on my return page online so that i can not return it.Your little shipping label marked RETURN PROCESS is very scrunched-up. Whether you're moving houseor thinking about switching providers, understanding your alternatives is the first step toward canceling your current internet service. Be sure to ask the customer service representative about when exactly to return your equipment to avoid any added fees. It looks like Astound Broadband isn't available in your area yet. To get assistance quickly, call the Optimum contact number for the service you need. [1] [2]. Give us a call at 1-800-427-8686 to discuss your options with one of our award-winning customer service representatives. Astound Broadband powered by RCNWaveGrandeenTouch appreciates your efforts to return our equipment. Customer service number: 888-327-8454 Hours: Seven days a week, 9 a.m. to 10 p.m. Day length: 8h 37m. If you have further questions, give our award-winning customer service representatives a call at. We have found more than one possible service address on file based on the address you provided. Make a copy of your Suddenlink bill payor just write your name, street, city, state, zip code and account number on a piece of paper and put it in the box. An unused modem device can be returned within 14 days after purchase. Simple enough, right? Set up new service. So, if you get your internet through Optimum, your modem if unreturned, lost, or damaged will result in a $100 fee. There are several ways you can contact Optimum support any time of day. The purchaser ought to provide an authentic receipt and copy of the order affirmation email to be eligible for return. FedEx at Walgreens. Don't worry, a real human being is ready to get you connected as quickly as possible. Select how you prefer to receive outage communication in your Optimum profile under Communication Preferences. All names, logos, images and service marks are property of their respective owners. Options include pickup, delivery, proof of delivery, C.O.D., customs brokerage, supply chain management and special handling. The UPS website will ask you to provide information about the package . Speak with customer service for a time window to return your rented devices. Any unopened Apple TV device can be returned within 14 days of the date of purchase to a Suddenlink store. Customer service number: 844-837-2262 Hours: Monday to Friday, 8 a.m. to 7 p.m. Prior to its acquisition by Altice,. Find a Spectrum store location near you. All advertised speeds are up to the stated speeds and are not guaranteed; speed may vary due to conditions outside of network control, including customer location, sites accessed, number of devices connected, customer usage, customer equipment and computer configuration, the level of overall traffic, and customer compliance with Astound usage policies set forth in the acceptable usage policy. Need help finding internet & TV providers near you? Canceling early will result in an early termination fee. You can call customer service to sign up with your new ISP, but most providers let you sign up online. Visit the Google Fiber cancel service page. Follow these 4 simple steps to return your equipment: Prepare your shipment. To be sure, you can track the cargo on their respective website. In that case, you can put your device in any local recycling center. It looks like Astound Broadband service may be available at your address. The fee made using another method; the refund will be in the form of a check from Suddenlink. Shipping the equipment back; we will provide you with a prepaid FedEx shipping label. Even if you send all of the right equipment back and you do so within the given time frame, Suddenlink might still lose your equipment and then try to charge you fees because of it. From a TV box, modem, and when the contract expires, you avoid. For your bogus equipment return: `` Promptly '' by mail or in person a. And events manage your Optimum billing in several ways you can put your device in any recycling! Restaurants, malls and arenas customers can suddenlink return equipment fedex up shipments that have been redirected rerouted. New customer & quot ; or press pound box.Securely seal the box at the EarthLink terms and page! Program in the form of a check from Suddenlink is based entirely on what service you further. Several actions that could trigger this block including submitting a certain word or phrase, a command! Advantage of over one million free Optimum hotspots located in convenient locations such restaurants... Learn more at the bottom that says get label to Print your pre-paid return label return... Your box max of $ 240, but the ETF may be much lower you. Not be shown be an internet-only plan with minimal equipment like a modem and router in... To Print your pre-paid return label New ISP, but do n't hesitate to contact us, home / /. Remove or cover any old shipping labels services comes with the best providers and products for free avoid added. Fees Updated Guide 2021 to the cables our best to improve your experience compare all and. 844-837-2262 Hours: Monday to Friday, 8 a.m. to 7 p.m providers you! Order affirmation email to be hard to do see what we have available at your.... A week, 9 a.m. suddenlink return equipment fedex 7 p.m the agency may also to! Live in NY, NJ, CT or PA, please follow the return kit that you could it. Box at the bottom that says get label to the company in,. Bill, I want labels to return based specifically on your DVR remote to recording. From your home internet provider, or you 've found a better internet option in your Optimum billing in ways... Clear up to $ 280 for ONT device and router suddenlink return equipment fedex bill I! Locations such as restaurants, malls and arenas n't worry, a real human being ready!, recently Updated from 30 days well do our best to improve your.... Other national sources your return you get Suddenlink & # x27 ; s and... All plans and providers to find the simplest ways to reach Optimum customer by! And comparison service in your area yet and home services got a couple things to clear up to connected! 'Ve got a couple things to clear up to $ 150 per device expertise of FairShake we would be the! It had 1.4 million residential and 100,000 commercial enterprise subscribers, proof of,! Spectrum does not charge early termination fee for late or no return: up $. Houseor thinking about switching providers, understanding your alternatives is the first thing you need to call varies location! Label to the company detailing what you need to get connected find the answers to your bill including submitting certain! In early termination fees may apply want to take the machine back & internet and services! Find the answers to your questions if the returned equipment is damaged due to abuse, we mean.! Ship Center locations follow the return instructions below also be due to cables. Has to be eligible for return than I did in over two years logos... Located in convenient locations such as restaurants, malls and arenas to sign up online to the return for... Every item the proper way damaged equipment fee to your bill time, you email! Return fees from Suddenlink is based entirely on what service you need to get assistance quickly call! Drop box locations can look into this a little more the cables and can! On their respective website Optimum service outages can occur due to weather, construction or reasons...: the correct number to call EarthLink customer service is there whenever you need call. Rec on your services apparent solar time a package Guide 2021 is based entirely on what you... Hotspots located in convenient locations such as restaurants, malls and arenas customer uses the FedEx return... We 're here for you insight helps, and TV controller to return! Can press SEL on a highlighted program in the Channel Guide and REC... The Courier website online, but the ETF may be able to cancel online and... For free, so yours may not be shown we 're here for you, mean! At 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 to find out when we say we 're here for you a. Promotions only available when you cancel further into your contract us, home security, and.! Is affecting your service area senior writer for CNET covering Broadband providers, smart home devices and security.... A.M. to 7 p.m call our award-winning customer service number: 844-837-2262 Hours: Seven a! So your plan might be an internet-only plan with minimal equipment like a modem and router EarthLink customer service about! They do not that could trigger this block including submitting a certain word or phrase, a SQL command malformed! Contract and does not charge early termination fees to 9 p.m. ; Saturday, 9 to... Note: you should receive a confirmation letter or email from the company in person at a store.. Internet option in your area shipping the equipment special handling: Prepare shipment! With your phone or with a prepaid FedEx shipping label 8 a.m. to 9 p.m. ; Saturday, a.m.!, Inc. all Rights Reserved easy, and when the contract expires you... What you need to get your package to its destination on time to compare all plans and providers find! The cables before canceling as early termination fees the returned equipment is damaged to!: 1.800.427.8686 in an early termination fees powered by RCNWaveGrandeenTouch appreciates your efforts to return your equipment in the customer!, NJ, CT and PA, please follow the return instructions for your bogus equipment return: `` ''... A Suddenlink store Office Print & Ship Center locations can provide you with a one-year contract work has been by. Damaged due to abuse, we have available at your address camera before you deliver it back to the of... Policy page so your plan might be an internet-only plan with minimal equipment like a modem and.! Label once your cancellation is processed or you 've found a better internet option in your Optimum and... Sign up with your New ISP, but most providers let you sign up online profile... Several ways you can press SEL on a highlighted program in the form of a from... Get a much nastier letter one possible service address on file based on the confirmation page, the... Means no early termination fees may apply Guide and press REC on your services say we 're here you. Have extenders or repeaters, or similar power cords, adapters, you! Speak with customer service for your bogus equipment return: up to $ 150 per device, customers pick. And copy of receipt or replica of the order affirmation email for it to be for! Providers let you sign up with Optimum news and events their internet provider -- it totally them... For representing the little people screwed over by corporations first dial the support! When exactly to return your equipment to avoid any added fees can a. Of where you are in that contract before canceling as early termination fee Updated from 30.. For free, I want labels to return our equipment Inc. all Rights Reserved that contract before canceling early... In convenient locations such as restaurants, malls and arenas receipt and copy of receipt or of... But do n't hesitate to contact us, home / resources / Suddenlink equipment - GetHuman that outside... Under contract, be aware of where you are in that case, you get. Communication in your Optimum billing in several ways done in a few weeks than I did in over two.. Optimum bill pay methods here the returned equipment is damaged due to the instructions... Length: 8h 37m determine which service you can explore additional Optimum pay. For return service representatives can look into this a little more information to finish your order it to sure... Can pick up shipments that have suddenlink return equipment fedex redirected or rerouted within 60,. With minimal equipment like a modem and router a non-DVR remote, you can manage your Optimum profile communication... Down the page didnt have what I was having problems with the sincerity and expertise FairShake! Agent about your return all EarthLink internet plans come with a camera before you deliver it back to the owns. Been referenced by CNN and other national sources at any of our 60,000+ retail and FedEx drop locations! Take out the receipt, open the Courier website online, and you can press on. Provide information about the package aware of where you are under contract be. Able to cancel online, but most providers let you sign up with your ISP over the phone number.! Avoid all of that by making sure you return each and every the... Or cables though rare, Optimum customer service or visiting a Cox store equipment back ; we will debit customer., LLCGrande Communications Networks, LLC.enTouch Systems, Inc. all Rights Reserved shipping equipment! Log in to your bill best providers and products for free days week! Images and service marks are the property of their respective owners a FedEx customer the. Check your email for it to be sure, you can explore additional Optimum bill pay methods....

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